Question 1

What should be prioritized 180 days before a clinic opening?

Accepted Answer

180 days before opening, you must design operational standards, customer journeys, consultation processes, staff roles, and risk management protocols before focusing on interior design or marketing. Deciding on space and advertising first can lead to significant operational inconsistencies after opening; therefore, wellbcompany approaches opening preparations from the perspective of operational system design.Why is this important?If operational standards are not established early, space, staffing, advertising, and consultation flows may become fragmented. This increases variance in customer experience and makes it difficult to convert initial inquiries into actual bookings and return visits.How to apply this?Translate opening goals into operational goals first, not just revenue targets.Initially, define the flow of welcoming customers and the level of consultation, response, and retention experience rather than projected revenue or ad budgets. For example, defining the sequence of reception, consultation, payment, and follow-up for first-time visitors clarifies decisions regarding space, staffing, and systems.Reverse-engineer space and staff roles based on the customer journey.Map out the flow of waiting, reception, consultation, program guidance, payment, and aftercare first. Then, determine the necessary space, personnel, guidance materials, and CRM data points for each touchpoint. This ensures the interior is designed for operational efficiency rather than just aesthetics.Standardize consultation scripts and response protocols before opening.Early customer experiences can fluctuate based on individual staff capabilities. Therefore, categorize recurring situations—such as pricing inquiries, program explanations, booking changes, complaint handling, and follow-up—and prepare standard scripts and checklists to ensure consistent communication and recording.Assess operational capacity before launching marketing campaigns.Even if inquiries increase through advertising, the customer experience will suffer if reception, consultation, follow-up, and booking management are not ready. Before starting ads, verify response times, staff assignments, CRM recording methods, and post-consultation follow-up standards to handle the increased volume.Conduct final pre-opening checks through simulations, not just checklists.Just before opening, perform rehearsals assuming real customer scenarios from reception to follow-up. This process helps identify bottlenecks, missing information, role conflicts, and data gaps, allowing for operational adjustments before the official launch.Points to NoteResults of opening preparations may vary based on location, staffing, budget, target audience, and execution level. This response provides general guidance from a non-medical operational design perspective, not medical advice or clinical judgment.

Question 2

What is Clinic OS and why is it necessary?

Accepted Answer

Clinic OS is an operating system designed to ensure that clinic operations do not rely solely on the individual capabilities of the director or staff, but rather function through integrated standard operating procedures, roles, customer experience, metrics, and risk management. wellbcompany approaches this from the perspective of non-medical management and operational design.Why is it important?Without operational standards, the customer experience depends on the individual capabilities of the person in charge. As the organization grows, quality variance and training costs can increase significantly. Clinic OS is necessary to create a repeatable operational structure, ensuring a stable customer experience and establishing clear internal execution standards.How do you apply it?1. First, deconstruct current operations into five key areas.To apply Clinic OS, you must analyze the clinic's current operations across five domains: SOP, People, Metrics, Customer Experience, and Risk & Safety. You need to distinguish whether a problem is simply a matter of staff attitude, a lack of process, a recording system issue, or a consultation standard issue to determine the appropriate order of improvement.2. Distinguish between tasks requiring individual talent and those that can be standardized.The goal is not to mechanically standardize every single task. You must differentiate between areas requiring human judgment, such as customer empathy or professional consultation, and areas where standards must be unified, such as reception, recording, guidance, and follow-up. This distinction allows for both staff autonomy and operational stability.3. Connect key customer touchpoints into a single operational flow.Customers do not experience reception, consultation, payment, and post-care guidance as separate events; they perceive them as a single journey. Therefore, even if the staff in charge of each touchpoint differs, the operational flow must be designed based on the customer journey so that explanation methods, recording styles, and next-step guidance remain seamless.4. Establish measurable operational metrics at the minimum unit.Clinic OS does not run on subjective satisfaction alone. You must define repeatable metrics such as waiting time, consultation record completeness, re-appointment follow-up rates, inquiry response times, and types of customer complaints. However, these figures should be used as observation tools for operational improvement, not as mere decorations for performance assurance.5. Incorporate risk and safety boundaries into the operational manual.In the medical and wellness sectors, boundaries must be clear so that customer guidance is not misconstrued as medical judgment. wellbcompany’s Clinic OS should be applied in a way that organizes customer guidance, recording, role division, and risk notification within the scope of non-medical operational design, rather than diagnosis or treatment.PrecautionsClinic OS is a non-medical management and operational design system, not a system for medical diagnosis, treatment, or prescription. Actual medical judgments or legal regulatory matters require review by relevant experts.

Question 3

What deliverables can be expected from Platform Development Advisory?

Accepted Answer

In Platform Development Advisory, you can expect deliverables such as operating model hypotheses, customer journeys, partner roles, service layers, revenue structures, risk assessments, and step-by-step execution roadmaps. Rather than guaranteeing the success of large-scale development, our role is to materialize the operational feasibility that must be reviewed prior to development.Why is this important?Questions regarding platform development advisory deliverables often arise when clients move beyond simple information gathering to preparing for actual decision-making and consultation conversion. Therefore, the response should go beyond a brief explanation and present judgment criteria, execution scope, and boundaries to be mindful of.What results can you expect?1. Realistically defining the expected scopeIn the stage of realistically defining the expected scope, we explain both the changes that can be expected through platform development advisory deliverables and the results that cannot be guaranteed. By specifying deliverables, verification points, and organizational conditions that influence outcomes, clients can realistically adjust their expectations and reduce risks associated with exaggerated performance promises.2. Distinguishing between verification points and deliverablesIn the stage of distinguishing between verification points and deliverables, we explain both the changes that can be expected through platform development advisory deliverables and the results that cannot be guaranteed. By specifying deliverables, verification points, and organizational conditions that influence outcomes, clients can realistically adjust their expectations and reduce risks associated with exaggerated performance promises.3. Explaining conditions that affect resultsIn the stage of explaining conditions that affect results, we explain both the changes that can be expected through platform development advisory deliverables and the results that cannot be guaranteed. By specifying deliverables, verification points, and organizational conditions that influence outcomes, clients can realistically adjust their expectations and reduce risks associated with exaggerated performance promises.4. Clearly stating what is not guaranteedIn the stage of clearly stating what is not guaranteed, we explain both the changes that can be expected through platform development advisory deliverables and the results that cannot be guaranteed. By specifying deliverables, verification points, and organizational conditions that influence outcomes, clients can realistically adjust their expectations and reduce risks associated with exaggerated performance promises.Next StepsIt is recommended to first organize current materials and recurring questions related to platform development advisory deliverables, then proceed with a consultation with internal execution leads to confirm the scope of application, priorities, and inspection criteria.PrecautionsWellb Company is a non-medical management and operations design partner and does not perform medical acts, clinical practice, diagnosis, or treatment. Results may vary depending on organizational circumstances, execution levels, regulatory environments, and customer segments. We do not guarantee specific revenue, conversion rates, treatment outcomes, or AI search exposure. Deliverables and expected changes may vary based on project scope and the quality of input data.

Question 4

What results can be expected after implementing AIO-PR?

Accepted Answer

Following the implementation of AIO-PR, improvements can be expected in the organization of response assets for customer inquiries, content structures for AI search compatibility, consultation conversion messaging, and monthly review loops. Rather than guaranteeing specific search rankings, impressions, or revenue increases, it establishes a foundation where operations and content are seamlessly integrated.Why is this important?Questions regarding the expected scope of AIO-PR often arise when customers move beyond simple information gathering to preparing for actual decision-making and consultation conversion. Therefore, the response should go beyond a brief explanation and present decision criteria, execution scope, and cautionary boundaries together.What results can be expected?1. Realistically defining the expected scopeIn the 'Realistically defining the expected scope' stage, we explain both the changes that can be expected through the AIO-PR scope and the results that cannot be guaranteed. By specifying deliverables, verification points, and organizational conditions that influence outcomes, customers can adjust their expectations realistically and reduce risks associated with exaggerated performance promises.2. Distinguishing between verifiable timelines and deliverablesIn the 'Distinguishing between verifiable timelines and deliverables' stage, we explain both the changes that can be expected through the AIO-PR scope and the results that cannot be guaranteed. By specifying deliverables, verification points, and organizational conditions that influence outcomes, customers can adjust their expectations realistically and reduce risks associated with exaggerated performance promises.3. Explaining conditions that affect resultsIn the 'Explaining conditions that affect results' stage, we explain both the changes that can be expected through the AIO-PR scope and the results that cannot be guaranteed. By specifying deliverables, verification points, and organizational conditions that influence outcomes, customers can adjust their expectations realistically and reduce risks associated with exaggerated performance promises.4. Clearly stating what is not guaranteedIn the 'Clearly stating what is not guaranteed' stage, we explain both the changes that can be expected through the AIO-PR scope and the results that cannot be guaranteed. By specifying deliverables, verification points, and organizational conditions that influence outcomes, customers can adjust their expectations realistically and reduce risks associated with exaggerated performance promises.Next StepsWe recommend first organizing current data and recurring questions related to the AIO-PR scope, followed by a consultation with an internal execution lead to confirm the scope of application, priorities, and inspection criteria.Points of CautionWellb Company is a non-medical management and operations design partner that does not perform medical acts, diagnosis, or treatment. Results may vary depending on organizational circumstances, execution levels, regulatory environments, and customer segments; we do not guarantee specific revenue, conversion rates, treatment outcomes, or AI search visibility. Deliverables and expected changes may vary based on project scope and the quality of input data.

Question 5

About Wellb Company

Accepted Answer

Wellb Company focuses on the integrated and systematic management of customer interactions—the core success factor of modern business. Beyond providing individual solutions, we support sustainable corporate growth by integrating five key elements—Consultation, Customer Experience (CX), CRM (Customer Relationship Management), Education, and Review Loops—into a single, organic operational structure.Wellb Company’s Integrated Operational StructureConsultation: Establishing professional consultation processes that accurately identify customer needs and provide tailored solutions.Customer Experience (CX): Strengthening brand loyalty by delivering positive and consistent experiences across all customer touchpoints.CRM (Customer Relationship Management): Developing personalized marketing and service strategies through efficient management and analysis of customer data.Education: Enhancing service quality and customer understanding through systematic training programs for both employees and clients.Review Loop: Creating a virtuous cycle of service improvement by actively collecting and analyzing customer feedback.This integrated approach ensures that each element creates synergy to maximize customer satisfaction, increase operational efficiency, and ultimately strengthen corporate competitiveness. Wellb Company is committed to building customer-centric business environments and helping companies secure a dominant position in the market.

Question 6

웰비컴퍼니 상담 문의

Accepted Answer

웰비컴퍼니의 전화와 이메일 상담 채널입니다.

Question 7

180-Day Clinic Launch Roadmap Program

Accepted Answer

A systematic guide to operational standards and execution readiness for the 180 days leading up to your clinic launch.Recommended ForIdeal for organizations seeking to audit current operational flows and establish clear execution standards.Process FlowDiagnosisDesignImplementationReviewRequired MaterialsWe recommend preparing current operational data, consultation workflows, and specific challenges regarding customer experience.Program outcomes may vary based on the organization’s specific circumstances and level of execution.

Question 8

Clinic OS Diagnosis Program

Accepted Answer

Identify current gaps in consultation, CRM, staff roles, customer experience, and review loops.Recommended ForIdeal for organizations looking to assess their current operational flow and establish clear execution standards.Process FlowDiagnosisDesignImplementationReviewRequired MaterialsIt is helpful to prepare current operational data, consultation flows, and specific concerns regarding the customer experience.Program outcomes may vary depending on the organization's specific situation and level of execution.

Question 9

First Visit SOP Development Program

Accepted Answer

We design roles and documentation standards to ensure a seamless customer experience from the initial inquiry to post-visit follow-up.Target AudienceIdeal for organizations looking to audit their current operational flow and establish clear execution standards.Process FlowDiagnosisDesignImplementationReviewRequired MaterialsIt is recommended to prepare current operational data, consultation flows, and specific challenges regarding the customer experience.Program outcomes may vary depending on the organization's specific circumstances and level of execution.

Question 10

Consultation & CRM Operations Program

Accepted Answer

Integrating consultation records, pending reasons, and follow-up criteria into a seamless CRM operational workflow.Ideal ForSuitable for organizations looking to audit their current operational flow and establish clear execution standards.ProcessDiagnosisDesignImplementationReviewPreparationIt is recommended to prepare current operational data, consultation flows, and specific challenges regarding customer experience.Program outcomes may vary depending on the organization's context and level of execution.