What materials should I prepare before the 5-step diagnosis? Question: What materials should I prepare before the 5-step diagnosis? Short Answer: Preparing brand introductions, current marketing materials, consultation scripts, operational manuals, organizational/personnel structures, and customer inquiry data will expedite the diagnosis. Supplementary Answer: Since the initial consultation reviews positioning/branding, marketing strategy, center operation systems, owner philosophy and objectives, and personnel structure in sequence, having related materials is beneficial. Even if they are not finalized documents, providing current introductory materials, customer inquiry examples, booking flows, internal training materials, and KPI reports allows for a quick